About Us
Our philosophy of care;
Time2Care is committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities. Because of this, in the first instance, we are committed to meeting the needs of those people for whom we provide care or support. Usually we see no conflict between meeting the needs of service users and those of workers. Where such conflicts exists, the needs of the service users must always take precedence. The basic principles underlying our support to vulnerable people include;
Personal Choice
The care or support worker will support each individual service user to exercise, to their fullest potential, personal choice in opportunities and lifestyle. The care or support worker will ensure that the person they provide care or support for is fully involved in decisions about the provision, extent, timing of any care or support and also over the withdrawal of any service.
Consultation
Service users will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements and be fully involved in and fully informed about the individual assessment of their care or support needs. Service users have a right to be involved in a careful and thorough assessment of their needs and wishes, and to be included in the development of the outcome. Time2Care (BSE) Ltd's commitment will be to find the best and most cost effective way of meeting the service users needs and aspirations. Service users will be supported to make informed choices about their future, which should be incorporated into their personal service user care plans.
Privacy of our service users
The care or support worker recognises the right of service users to be left alone, undisturbed and free from intrusion and public attention. The service user also has a right to privacy with regard to both his/her personal affairs and belongings.
Confidentiality of information
The service users rights to confidentiality must be safeguarded. The care or support worker will not disclose any personal information about service users to a third party unless this has been agreed with the service user concerned. Agreement to disclose information should only be sought if this is for the benefit of the service user, e.g for the purpose of assisting in their care.
Access to information
Every service user has a right to information about the objectives of their care and a detailed explanation of the service being offered, and a right to see all records relating to them.
Discrimination
The care worker will not discriminate against service users on the grounds of race, nationality, language, gender, religion and beliefs, age, sexual orientation or social standing. The care team will not discriminate between service users who pay directly for their service and those who do not.
