Are you registered with the local authority, and governing bodies?
We are registered with CQC and work alongside Suffolk County Council and other agencies in the Suffolk/Cambridgshire area.
Registered with the Care Quality Commission: 1-1537124103 Company Reg: 7427145
Are your staff DBS checked?
- Our staff are fully checked with Enhanced Criminal Record checks from the Disclosure and Barring Service.
- We run checks through the SOVA
- Two references on each employee
- All our employees comply with the Care Quality Commission (CQC) standards which ensures that we only supply our clients with the highest quality of carers at all times
What happens if my needs change?
While you are in our care, if your health changes, your carer will be aware of it and, after consulting with you and your family, the senior team member will modify your care plan as necessary. If your condition changes between the time of your original assessment and the beginning of our care plan, we will merely make plans to visit you again and perform another assessment. From this point, we can modify your care plan to suit your requirements. We can also inform any additional medical professionals who are engaged in your care with your consent.
Will i get get continuity of care?
We will always try and provide you with continuity of care, this is not always feasible due to staff sickness and holidays but we would like to ensure you that we will always keep you up to date with who is coming with a schedule delivered via email or post with who is coming and when. If its a short notice change one of our office team will contact you and inform you directly of this change.
How am i funded?
If your care has been sources for you this generally comes from Suffolk County Council or Continuing Heath Care, Both of these partnerships will be in contact with you and Time2Care to ensure that your needs are met.
However, we do also have private clients that are able to fund themselves and this is a direct contract with us at Time2cCare.
How do i pay?
Our invoices are sent 4 weekly to the paying partnership or person these are to be paid within 28 days of receipt of the invoice.
Ways to pay:
Our secure finance line 03331212126
Cheque
Bank transfer
Direct Debit
How do i give feedback on your services?
If you would like to leave us feedback on the care we provide to you or a relative please use the link below and any suggestions you may have how we can improve our services to you and your family.
Please feel free to contact us at any time to speak about your care if you have any concerns we are always here to help.